Truemed - Degraded Performance Due to Service Provider Outage – Incident details

All systems operational

Degraded Performance Due to Service Provider Outage

Resolved
Operational
Started over 1 year agoLasted 9 hours 18 minutes

Affected

API

Degraded performance from 2:51 PM to 12:10 AM

Frontend

Degraded performance from 2:51 PM to 12:10 AM

Updates
  • Resolved
    UTC
    Resolved

    We are no longer experiencing intermittent survey failures. Our cloud service provider has resolved the issue and restored full connectivity.

  • Monitoring
    UTC
    Monitoring

    We're currently experiencing intermittent survey failures due to a partial outage of our cloud service provider (Heroku status page) - Heroku incident 2822.