Truemed Status - Incident history https://status.truemed.com Truemed Fri, 24 Jul 2026 11:02:15 +0000 Frontend outage Type: Incident Duration: 1 hour and 3 minutes Jul 24, 11:02:15 GMT+0 - Investigating - Frontend cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 24, 12:05:22 GMT+0 - Resolved - Frontend is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 hour and 3 minutes

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>11:02:15</var> GMT+0</small><br><strong>Investigating</strong> - Frontend cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>12:05:22</var> GMT+0</small><br><strong>Resolved</strong> - Frontend is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 24 Jul 2026 11:02:15 +0000 https://status.truemed.com/incident/cmrytz7ui082r1bpijnwwiea7 https://status.truemed.com/incident/cmrytz7ui082r1bpijnwwiea7 API outage Type: Incident Duration: 57 minutes Affected Components: API Jul 24, 10:59:00 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 24, 11:08:00 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. Jul 24, 18:12:00 GMT+0 - Resolved - This incident has been resolved. The root cause was an outage with one of our providers ([further details here).](https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-west-2::event/MULTIPLE%5FSERVICES/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE%5F83A36%5F24C89B493A6) Type: Incident

Duration: 57 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>10:59:00</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>11:08:00</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>18:12:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. The root cause was an outage with one of our providers ([further details here).](https://health.aws.amazon.com/health/status?eventID=arn:aws:health:us-west-2::event/MULTIPLE%5FSERVICES/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE/AWS%5FMULTIPLE%5FSERVICES%5FOPERATIONAL%5FISSUE%5F83A36%5F24C89B493A6).</p> ]]> Fri, 24 Jul 2026 10:59:00 +0000 https://status.truemed.com/incident/cmryu6ldr074y0zpi9r7t09ev https://status.truemed.com/incident/cmryu6ldr074y0zpi9r7t09ev API outage Type: Incident Duration: 32 minutes Affected Components: API Jul 17, 02:32:33 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 17, 03:04:26 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>02:32:33</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>03:04:26</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 17 Jul 2026 02:32:33 +0000 https://status.truemed.com/incident/cmroborvn05zv0kmr05aynb75 https://status.truemed.com/incident/cmroborvn05zv0kmr05aynb75 Website outage Type: Incident Duration: 5 minutes Mar 26, 20:59:41 GMT+0 - Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Mar 26, 21:04:43 GMT+0 - Resolved - Website is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>20:59:41</var> GMT+0</small><br><strong>Investigating</strong> - Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>21:04:43</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational! This update was created by an automated monitoring service..</p> ]]> Thu, 26 Mar 2026 20:59:41 +0000 https://status.truemed.com/incident/cmn7yhb7p006in6zj8htwfavx https://status.truemed.com/incident/cmn7yhb7p006in6zj8htwfavx API outage Type: Incident Duration: 1 minute Affected Components: API Nov 18, 15:02:03 GMT+0 - Postmortem - Truemed uses Cloudflare, who experienced an outage early this morning. More information can be found here: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7> Nov 18, 12:47:28 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 12:48:41 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 1 minute

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>15:02:03</var> GMT+0</small><br><strong>Postmortem</strong> - Truemed uses Cloudflare, who experienced an outage early this morning. More information can be found here: <https://www.cloudflarestatus.com/incidents/8gmgl950y3h7>.</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:47:28</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:48:41</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 12:47:28 +0000 https://status.truemed.com/incident/cmi4kj9v00062mzypnj4lreh7 https://status.truemed.com/incident/cmi4kj9v00062mzypnj4lreh7 Frontend outage Type: Incident Duration: 2 minutes Nov 18, 12:29:45 GMT+0 - Investigating - Frontend cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 12:31:46 GMT+0 - Resolved - Frontend is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 2 minutes

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:29:45</var> GMT+0</small><br><strong>Investigating</strong> - Frontend cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:31:46</var> GMT+0</small><br><strong>Resolved</strong> - Frontend is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 12:29:45 +0000 https://status.truemed.com/incident/cmi4jwhq302em38x36m8d8duv https://status.truemed.com/incident/cmi4jwhq302em38x36m8d8duv Website outage Type: Incident Duration: 5 minutes Nov 18, 12:14:41 GMT+0 - Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Nov 18, 12:19:43 GMT+0 - Resolved - Website is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 5 minutes

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:14:41</var> GMT+0</small><br><strong>Investigating</strong> - Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:19:43</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational! This update was created by an automated monitoring service..</p> ]]> Tue, 18 Nov 2025 12:14:41 +0000 https://status.truemed.com/incident/cmi4jd426005e14hyvc54q678 https://status.truemed.com/incident/cmi4jd426005e14hyvc54q678 Website outage Type: Incident Duration: 30 minutes Jul 18, 00:14:42 GMT+0 - Investigating - Website cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 18, 00:44:43 GMT+0 - Resolved - Website is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 30 minutes

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>00:14:42</var> GMT+0</small><br><strong>Investigating</strong> - Website cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>00:44:43</var> GMT+0</small><br><strong>Resolved</strong> - Website is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 18 Jul 2025 00:14:42 +0000 https://status.truemed.com/incident/cmd82hfdr000oyc1nlhc1o7i2 https://status.truemed.com/incident/cmd82hfdr000oyc1nlhc1o7i2 API outage Type: Incident Duration: 38 minutes Affected Components: API Jul 18, 00:03:27 GMT+0 - Investigating - API cannot be accessed at the moment. This incident was created by an automated monitoring service. Jul 18, 00:41:27 GMT+0 - Resolved - API is now operational! This update was created by an automated monitoring service. Type: Incident

Duration: 38 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>00:03:27</var> GMT+0</small><br><strong>Investigating</strong> - API cannot be accessed at the moment. This incident was created by an automated monitoring service..</p> <p><small>Jul <var data-var='date'> 18</var>, <var data-var='time'>00:41:27</var> GMT+0</small><br><strong>Resolved</strong> - API is now operational! This update was created by an automated monitoring service..</p> ]]> Fri, 18 Jul 2025 00:03:27 +0000 https://status.truemed.com/incident/cmd822yxe007lret0ofmzcrwv https://status.truemed.com/incident/cmd822yxe007lret0ofmzcrwv Degraded Performance Due to Service Provider Outage Type: Incident Duration: 9 hours and 19 minutes Affected Components: Frontend, API Jun 10, 14:51:50 GMT+0 - Monitoring - We're currently experiencing intermittent survey failures due to a partial outage of our cloud service provider ([Heroku status page](https://status.heroku.com/)) - Heroku incident [2822.](https://status.heroku.com/incidents/2822) Jun 11, 00:10:45 GMT+0 - Resolved - We are no longer experiencing intermittent survey failures. Our cloud service provider has resolved the issue and restored full connectivity. Type: Incident

Duration: 9 hours and 19 minutes

Affected Components: ,

<p><small>Jun <var data-var='date'> 10</var>, <var data-var='time'>14:51:50</var> GMT+0</small><br><strong>Monitoring</strong> - We're currently experiencing intermittent survey failures due to a partial outage of our cloud service provider ([Heroku status page](https://status.heroku.com/)) - Heroku incident [2822.](https://status.heroku.com/incidents/2822).</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>00:10:45</var> GMT+0</small><br><strong>Resolved</strong> - We are no longer experiencing intermittent survey failures. Our cloud service provider has resolved the issue and restored full connectivity..</p> ]]> Tue, 10 Jun 2025 14:51:50 +0000 https://status.truemed.com/incident/cmbqn329i0014shouzcp2rgxo https://status.truemed.com/incident/cmbqn329i0014shouzcp2rgxo Incident impacting checkouts Type: Incident Duration: 9 minutes Affected Components: API Feb 19, 19:22:03 GMT+0 - Resolved - This incident has been resolved and all systems are operational. Feb 19, 19:13:00 GMT+0 - Identified - We have identified an issue with new checkouts and a mitigation is being deployed. Type: Incident

Duration: 9 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:22:03</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved and all systems are operational..</p> <p><small>Feb <var data-var='date'> 19</var>, <var data-var='time'>19:13:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with new checkouts and a mitigation is being deployed..</p> ]]> Wed, 19 Feb 2025 19:13:00 +0000 https://status.truemed.com/incident/cm7carixe006s82obffk9cz1i https://status.truemed.com/incident/cm7carixe006s82obffk9cz1i